Complaint Monitoring System

Download Document/Synopsis
The system consists of an android application as client app and a pc acting as web server. The user must have the android app installed on his mobile phone. On first time use, the user may now have to register on the application. The user details are now stored on the server db. Next the user may now login using username and password. After login, the user now has access to the complaint form. User may post a complaint on the application and post it. The complaint message is sent to the server. Server may now reply to the complaint and the reply is sent on user’s android phone. This application can be used by the user who wants to complaint against illegal post made by other web users. User can make complaint about any fraud e-commerce websites. This system helps to detect fraud e-commerce websites as well as this application will save time of the user, as the user doesn’t have to travel to make complaint against illegal activities.


Advantages
  • Company can send complaint based on the user’s post in order to keep good reputation of the company goodwill.
  • User can post complaint related to any E-commerce website this will help to detect fraud e-commerce websites.
  • This application saves time of the user, as user doesn’t have to travel anywhere to make complaint.
Disadvantages
  • If internet connection fails, system won’t work.
  • Server requires large memory space as it stores complaints of various users.

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